The shift to working remotely has seen many businesses adapt their communications strategies, a disruption that has also produced unexpected opportunities. New ways of communicating and collaborating with other offices, cities or colleagues at home have become normalized. Video-conferencing tools like Zoom now mean the difference between having an effective workforce that scores goals, and one that does not.
Zoom has become a dominant player in this field. Zoom has been designed to work seamlessly with access to tons of useful features. Not only it is easy to use, but most people have access to it nowadays. This means your team can connect with confidence. The best part is, you can do a lot with Zoom rather than simply making a call.
For some, the dream of working remotely becomes a nightmare when faced with the tech and IT problems that used to be handled by someone else. When you’re flying solo in the middle of a video-conference, you can’t afford to have any problems. You need to be able to rely on any issues being acted upon quickly, ideally they’re dealt with before they become a problem. That’s where Zoom monitoring is vital.
You shouldn’t underestimate how important it is to monitor performance when using a collaboration tool like Zoom. There’s more to it than just checking call quality or bandwidth usage. Poor connectivity, service lag, up-time and security issues affects the ability for users to work effectively. All these issues not only annoy you, but it wastes a lot of time, affects productivity negatively, and causes poor user experience for the client. Here are some zoom monitoring features to consider.
With Zoom, you get an option to track all events including meetings, chats, webinars, video conference, and audio calls. It is helpful to analyze call performance and eliminate issues if any. It is a useful platform to ensure seamless employee and customer experience.
Call quality management is essential. Problems with quality in room systems (from small huddles to oversize conference rooms) affects more users than any other endpoint. Create custom views to proactively manage experiences.
Measure Conference Experiences
Issues like poor screen share quality, unstable audio quality, and unstable video quality should be minimized. By monitoring how often your organisation has experienced these problems allows you to identify and resolve them quickly.
Configure Your Network
You can set alert configurations to notify you about activity on the network – over-long meetings, excessive numbers of users, high system usage – or any event that could have a negative impact on user experience. Use the data.
Improve security for your meetings and conferences by identifying how connections are made. Meetings conducted without passwords, enforced logins, waiting rooms or when guests join before a host are inherently insecure. Configure your Zoom network so this can’t happen.
Robust monitoring gives you the data you need to run successful sessions, head off most problems before they affect meetings and give your team the assurance they need to do their job well. It increases confidence that in turn boosts participation and productivity. Used well, Zoom can offer great ROI as the backbone of your organisation’s communications strategy.