The Best Managed IT Service Providers in 2024

For most companies, it is not convenient to hire an entire department of high-range IT professionals. Of course, it is helpful to have a team of top experts. But realistically, consistent teamwork is more crucial than hiring only perfect specialists.

With a good Managed Service Provider or MSP aid, teams can streamline their IT tasks perfectly. Instead of depending on the in-house staff alone, this diversifies the workforce and assures extra support.

We discuss further the best MSPs that are currently available in the market. Read ahead to know more about them.

Best Managed Service Providers for IT Sector

The managed service providers are professional third-party firms that companies can outsource their projects and IT service management requirements. Many capable service providers handle the day-to-day management efficiently. We studied many such options before compiling the best managed IT service providers list in 2024.

1. IBM

IBM is a significant name for the best companies offering managed IT services. The company has been a pioneer in the technology industry for years and offers high-quality advanced MSP services.

The professionals in the team are experienced and skilled in varying IT solutions and technological approaches, with intensive business operation knowledge. They provide meaningful support to client companies with consulting services that are purpose-driven and modernized.

The experts at IBM utilize modern business management approaches and innovative initiatives to grow their business environment better, improve customer experience, and securely manage all valuable data insights.

Features:

• Diverse technologies and modern systems for better IT support
• A collaborative approach to decision making and IT-based strategizing
• Supports open innovation
• Database platform available for serverless applications 

Best services available:

• Application modernization
• Strategy/Operations Consulting
• Hybrid multicloud services
• Business process services  

Pros:

• Scalable storage benefits
• The open-source structure makes it usable for anyone
• Multiple features and resources are available

Cons:

• The cloud learning process is time consuming, henceforth it is not the right choice for short-term business option.
• Poor communication between networks.
• Cost-expensive for larger projects.

Industries it Serves:

• High-Technology and Electronics
• Financial Services and Banking
• Manufacturing, consumer goods, & Retail

2. Accenture

Accenture is another of the best managed IT service providers available that offer a wide range of supportive features. As a result, the consulting services for the IT sector under Accenture are robust and efficient and assure better scalability for technology infrastructure.

The experts at the company support their client companies in modernizing and growing their business with continuous assistance and services. In addition, they help develop and streamline clients’ business direction accurately as per their objectives.

Additionally, a wide range of services is available under Accenture, including Security Audits, Industry X, Technology Innovation, Metaverse, and more. 

Features:

• Focused on security and privacy improvement
• Cloud Continuum-centered high-quality IT infrastructure
• Consultation support for metaverse solutions
• End-to-end support for customer service

Best services available:

• Data and Analytics
• Metaverse
• Application Services
• Business Process Outsourcing

Pros:

• No complex setup costs at entry-level
• Best for consulting services for IT
• Innovative and scalable strategies

Cons:

• It prefers only the global and massive project deals.
• There is constant rush between technical projects and managing workspace.

Industries it Serves:

• Financial Services, Insurance, and Capital Markets
• Software & Platforms
• Communications & Media
• Health and Life Sciences

3. Infosys

Infosys is another global managed service provider that offers companies high-level digital services support and consulting help. The professionals at Infosys handle projects from client companies in over 50 countries worldwide and provide professional help with their digital modernization.

The experts at Infosys have experience in various IT system management services and have worked on different projects for global enterprises. They utilize AI and data analytics to optimize their operations and execute necessary digital transformation.

With agile methodologies and technology solutions, companies using Infosys MSP support can improve their performance and manage a cohesive innovation-powered IT ecosystem.

Features:

• Improving the digital core functionalities
• Better digital marketing strategizing
• Improving accelerators and models for business operations digitally
• Analytics and data-driven insights for IT infrastructure improvement

Best services available:

• Digital Marketing services
• Internet of Things (IoT)/Blockchain services
• Data analytics
• Testing and Cybersecurity services

Pros:

• Diverse resources and services on offer
• Data-based information gathering first before making decisions
• Focused on highlighting creativity

Cons:

• Recruiting cost is higher
• Some work related restrictions.

Industries it Serves:

• Aerospace/Defence
• Financial Services
• Education and healthcare
• Retail and media/entertainment 
• Public sector services/Communication services
  

4. ScienceSoft

Originated in 1989, this is one of the best managed IT service providers available, offering high-quality software development and IT consulting services. Besides companies with IT requirements, ScienceSoft caters to non-IT companies as well.

They support the initiatives of these companies in digitizing their performance and operations, assuring a true digital transformation. In addition, they provide the necessary support with an IT strategy that would ultimately improve customer experience.

The company has been in the IT industry for 3 decades and counting and has around 13 years of ITSM experience. The experts available in the team have credentials in SysOps, DevOps, AWS, and other technological approaches.

They support systematic data management/monitoring for long-term IT improvement of their company clients. The team would focus on managing accelerated timelines of the projects and use their skills and resources for full-scale IT infrastructure management.

Features:

• Documented and audited operating processes
• Database for configuration management
• Infrastructure growth-related implementation planning
• Helps with smooth system integration/digital transformation

Best services available:

• Application management
• Web development and support
• Cybersecurity services
• Business analysis

Pros:

• Provides high-quality security benefits
• Offers custom priced plans
• Skilled and professional workforce

Cons:

• Science-soft doesn’t promise impeccable performance to its users.
• Identification of functional limit of cross platform development is difficult.

Industries it Serves:

• Informational technologies or IT sector
• Financial Services/Banking
• Professional Services
  

5. Cognizant

Cognizant is one of the best MSPs available that support forms in modernizing their tech stack and transforming their business experiences and process for the new IT lifestyle. With the help of data analytics, Cognizant can adequately monitor and manage IT infrastructure and support improving the business environment for clients.

They offer companies a wide range of services to support their business expansion and customer experience improvement aims. As a result, businesses can avoid experiencing downtime and focus on adequately improving the data management work and IT strategies.

Cognizant is focused on social benefits and offers sustainable and environment-friendly solutions, assuring long-term value with reduced emissions and better energy efficiency.

Features:

• Oriented towards Governance and Ethics
• Focused on energy consumption/exhaustion and then conservation
• Support for entrepreneurial achievements and initiatives 
• Public Cloud IT benefits are available

Best services available:

• Cloud Enablement and Core Modernization
• Data Analytics/AI
• Infrastructure Services and Enterprise Application Services
• Application Modernization Services

Pros:

• Focused on privacy and security
• Supports companies in modernizing their services and processes
• Available globally in different languages and with relevant content

Cons:

• Frequent variation in project, clients, and deadlines.
• Slow pace for training and completing the project.

Industries it Serves:

• Communications, Information Services, Technology, and Media
• Banking and Capital Markets
• Life Sciences, Healthcare, and Education
  

Conclusion

It is essential to use the best possible MSP for your business needs to fulfill the IT-based requirements accurately. The data should be well-documented and accurate, and all members should be able to access the information quickly.

Firms like Accenture and Cognizant provide many benefits and cater to a global audience with robust usability and reach. For your needs, though, carefully read through all options and then make your choice.