9 Key Components of a Perfect CIAM Platform

Customer Identity Access Management CIAM

Last updated on March 11th, 2024 at 6:39 pm

Customer Identity and Access Management (CIAM) has seen an exponential growth in the last 5 years when the first CIAM systems surfaced in 2014. Recent surveys suggest nearly 50% of organizations have implemented the Customer IAM solution to keep digital identities secure.

Being a subset of the larger concept of Identity Access Management (IAM), Consumer Identity and Access Management (CIAM) platform has a lot to offer when it comes to customer data security and management. With evolution of CIAM 2.0, you can expect more out of it.

If you heard about customer identity management platform lately and considering adopting it for your business, then this article is meant for you. Here, we have discussed a few important aspects of best CIAM platform.

Table of Contents

What is CIAM?

How CIAM is an Effective Solution?

Key Components of a Perfect CIAM Platform

What is CIAM?

Customer Identity and Access Management (CIAM) is an effective solution that helps you collect and manage client identity and profile information. It also helps you control & manage customer access to applications and administrations.

In the simplest form, access management solution allows clients to safely sign in to various applications with secure registration and login processes.

How CIAM is an Effective Solution?

To offer seamless & secure customer experience advanced CIAM vendors set an effective arrangement where they include multiple useful features.

Here, you can find meticulously designed systems like single sign-on (SSO), data tracking & reporting, multi-factor authentication (MFA), two-factor authentication (2FA), catalog administrations and data access governance, access management, and more with advanced CIAM platforms.

Using single customer identity management platform you can control and manage access to multiple applications. These smart solutions are designed to scale to handle the tens-of-millions of digital identities in a B2C environment.

It could also be used to identify unique customers and personalize user experience based on accumulated personal preferences.

Key Components of a Perfect CIAM Platform

Adaptability

The first component of a perfect customer IAM platform should be instant adaptability. During the customer interaction process, a CIAM program interacts with multiple client interaction scenarios at scale. Here, how client interacts with your applications and services and the user experience you manage to provide to the customer makes difference.

For example, in addition to fetching & storing user IDs, there are multiple other factors that are considered to determine perfect CIAM platform. These factors may include in which tier of service are they, their privacy preferences, color theme they choose, and more. A perfect identity management platform should offer seamless storage, retrieval, and modification of required information instantly.

Enhanced Security

Frictionless security is equally important component that determines enhanced user experience. With advanced customer identity and access management technology, you can expect seamless authentication and interaction between users, applications, systems, and things. When we talk about frictionless security, it is all about providing seamless user experience while keeping the security parameters intact.

To provide comprehensive security, CIAM platform may come integrated with multi-factor authentication, two-factor authentication, one-way hashing, risk-based authentication, field-level encryption, passwordless authentication, or anything else, it shouldn’t hamper the user experience.

Extensibility

Extensibility component is the next important aspect that enables you to offer seamless customer experience. For example, if the access management solution is integrated for knowledge-based authentication today, but tomorrow you need to integrate multi-factor authentication for funds transfer, then your customer identity management platform should be flexible enough to integrate with this new demand.

In addition to that, it should also offer scalability to meet possible new demand. Though best CIAM platforms are designed to handle tens-of-millions of digital identities, still, it becomes important to offer rapid service too when needed.

Progressive Information Privacy & Security Compliance

Adhering to information privacy policies is another important aspect reputed CIAM providers consider. Here, they not only try to abide by the law of land but they also ensure the information privacy remains intact no matter data is stored, accessed, or managed anywhere in the world on their platform.

It becomes important as the cost of not meeting the legal requirements of information privacy could be really higher to bear for an organization. Thus, it is best practice to abide by information privacy policies to offer seamless user experience while earning user trust as well. Furthermore, meeting security compliance requirements on global level is another important aspect best CIAM providers follow.

Easy Data Access Control

Effective data governance policy is another key component to perfect CIAM platform. While it is essential for an organization to keep customer data secured, it is equally important to ensure easy access to this data by concerned departments.

Here, organization should integrate frictionless data access control strategy to save time and offer seamless experience. An effective customer IAM solution ensures smooth access to data by related parties by developing and applying flexible schemas.

Seamless API Integration

The established fact is that technologies work smoother when they seamlessly integrate with other systems and technology providers. Here, a perfect CIAM platform should be integrating seamlessly with analytics system, CRM, content management, marketing automation, business intelligence, and other platforms & services.

Customer Journey Analytics

Best CIAM vendors offer in-depth information about customer journey on their platform. Here, user can see information like customer insight, client interaction, customer journey analytics like preferences, browsing history, market intelligence, and more. The best customer identity platform offers you a deeper insight into client data.

Seamless Customer Experience

Seamless customer experience is one important component of a perfect CIAM platform that distinguishes it from others. Here, seamless customer experience works like a key to user engagement. With better adaptability, progressive security & privacy policies, easy data access & integration, extensibility & scalability, cloud-based services, and other features, best CIAM providers offer seamless customer experience.

Efficient Preference Management

For seamless user experience, the best CIAM platform should organize data in such a way that it is distributed across digital channels effortlessly. For example, single sign-on could be useful option when user wants to create single account to access multiple web-based applications.

TL;DR

Customer identity and access management (CIAM) platform offers the easiest and safest solution to help protect digital identities. It is designed to protect the tens-of-millions of identities in a B2C environment effortlessly. It offers tons of useful features to keep your identities secure with strong encryption.

Here, the best CIAM platform should be enabled to provide you capabilities to solve three major aspects of client interaction with your business that includes access, recognition, and protection.

In key components of a perfect customer IAM platform include adaptability, security, scalability, privacy & security compliance, easy data access control, seamless API integration, customer journey analytics, efficient preference management, seamless customer experience, and more. Furthermore, defining business objectives is an important component while deciding the perfect customer IAM platform.

While selecting the best identity solution provider you should be looking for few important facts including experience & references, proven implementation with scalability, end-to-end security, standards-based solution, financial viability & market stability, the scope of services, and more.

Author Bio:

Dinesh Lakhwani

Dinesh Lakhwani, the entrepreneurial brain behind “TechCommuters,” achieved big things in the tech world. He started the company to make smart and user-friendly tech solutions. Thanks to his sharp thinking, focus on quality and the motto of never giving up, TechCommuters became a top player in the industry. His commitment to excellence has propelled the company to a leading position in the industry.

Leave a comment

Your email address will not be published. Required fields are marked *

Popular Post

Recent Post

10 Best Free File Manager Apps For iPhone & iPad 2024

By TechCommuters / March 18, 2024

Introduction: Managing files across different cloud services and local storage on your iPhone or iPad can be a hassle. While iOS has fairly robust built-in file management capabilities through the Files app, many users find they need more advanced functionality. That’s where dedicated file manager apps come in. These apps allow you to access, organize, […]

15 Best Finder Alternatives for Mac in 2024

By TechCommuters / March 16, 2024

If you are a Mac user, you probably already have a bittersweet relationship with Mac Finder. It is an indeed powerful file manager and graphical user interface tool for Macintosh. But, despite being the default Apple program, it lacks many features. Plus, Apple hasn’t made any efforts to update Finder in a long time.    However, […]

10 Best Free MMORPG for Android in 2024 [Latest List]

By TechCommuters / March 13, 2024

Introduction: MMORPG (Massively multiplayer online role-playing game) is an online game where a large number of players interact with one another in a virtual fantasy world. MMORPGs are extremely popular on PCs but are now also available on mobile devices. Mobile MMORPGs allow you to play these immersive and addictive games on the go on […]

9 Ways to Bypass Blocked Sites Without Using Proxies or VPNs

By TechCommuters / March 12, 2024

If your government or local ISP blocks certain websites, it must be really frustrating. While these blocks may be the reason for any violations by these websites, most of the cases involve these websites getting blocked for no apparent valid reasons. The Internet is full of knowledge and information, but these blocks can really be […]

Understanding FileVault and its Role in Data Security

By TechCommuters / March 11, 2024

Introduction: In this modern era where data breaches loom at large and data privacy is a serious concern, safeguarding personal and sensitive information is paramount. Keeping this in mind, Apple has designed this wonderful encryption software to safeguard the data of its Mac users which is known as FileVault. In this article, we will take […]

11 Best Free Duplicate Photo Finder for Android in 2024

By TechCommuters / March 10, 2024

Duplicate files are a perennial truth of any device. It generates in different forms due to different reasons. Multiple times file downloading, file sharing of the same file multiple times, and data backup of the same file are a few reasons why duplicate files accumulate on your device. You can find them in different forms […]

How To Download And Install Internet Explorer 11 For Windows 10

By TechCommuters / March 8, 2024

Introduction: Internet Explorer (IE) 11 is the latest version of Microsoft’s web browser included with Windows 10. Even though Microsoft Edge has replaced IE as the default browser in Windows 10, many users still prefer using IE for compatibility with older websites and enterprise apps. Internet Explorer 11 includes improved standards support, faster page load […]

21 Best Car Driving Games For PC Offline/Online [Latest]

By TechCommuters / March 6, 2024

Introduction: Cars and driving games have always been popular in the video game world. Whether you want to race at 200mph, perform crazy stunts, or just go on a leisurely Sunday drive, there are tons of great latest car racing games for PC that let you live out your automotive fantasies. In this article, we’ll […]

14 Best Free Browser For Android TV In 2024 [Latest List]

By TechCommuters / March 4, 2024

Introduction: Watching videos, checking social media, and browsing the web on the big screen is easier than ever with Android TV. Most smart TVs today run on Android TV, allowing users to install apps directly on their televisions. This includes web browsers – opening up a whole new world of web experiences designed for the […]

Top 11 Best Budget Smartwatches for 2024 [Latest List]

By TechCommuters / March 3, 2024

Here we are going to discuss the most economical and best budget smartwatches for you in 2024. The smartwatch has become many people’s personal sidekick or even a personal assistant: Not only can your smartwatch wake you up in the morning, but it also notifies you when you receive a new email or the like. […]